Shipping & Returns

Shipping Information

Delivery Time=Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

For example, if you order a jewelry, it will need 5-10 business days of processing time and then 7-15 business days of shipping time. Therefore, you can expect to receive it in 12-25 business days.

Shipping fees are calculated based on weight.

(*There is a different processing time for a different item. You can check the processing time from the product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email or your phone.)

Note for taxes:

For most of the countries, our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

Returns and Exchanges are Free

In neifall Jewellery, we want you to be delighted with your order. If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund, minus shipping costs, or merchandise credit within 90 days of purchase. All refunds will be issued to the original form of payment. Please note that all our jewellery is customised and they are one-of-a-kind, that is why returns will incur a 30 percent restocking fee

International Returns

Unfortunately, neifall Jewellery is unable to offer free shipping on returns and exchanges. Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.

Return Instructions

To request a return, Please email us support@neifall.com
Please indicate the item(s) condition and reason for your return.
You will receive emails to update you on the status of your return request
Once the request is accepted, Simply pack and send the items to our retun addres;


Once your return has been administered, please allow up two (2) weeks for processing. A refund will be reflected on your credit card statement within 5 business days.